How can I track my order?
You can track your orders both on the App and Website by clicking on the “My Orders” section.
Can I choose my courier partner?
No, based on the availability and courier service, the courier partners will be allotted for your order. You will be notified once your order is shipped.
What is the shipping and handling time?
The handling time will be 1 day from the date of order and shipping time will be 2 days from the date of order.
What are the shipping charges?
Shipping is free of cost on orders above INR 200. A shipping charge of INR 50 is applicable on orders below INR 200. Cash on delivery is available on orders above INR 250.
What are the places Trell Shop ships currently?
Currently, we ship all over India.
What is the delivery process?
The brand will pack the order and the courier partners will get the products delivered in 7-10 business days. Due to lockdown in some areas, there might be a delay of 2-3 days.
Which courier partner will deliver my product?
Based on your location and courier service, the courier partners will be allotted for your order. You will be notified once the order is shipped.