Can I return a product?
Products are non-returnable due to hygiene reasons and nature of the products.

Why has Trell Shop cancelled my return request?
If the product is non-returnable, your return request will be cancelled.

How long will it take for me to receive my refund for a returned product?
Once the product reaches the brand's warehouse and goes through the required quality check, your refund will be processed to you via the same payment method within 7 working days.


How do I self-ship a product to Trell Shop?
You will need to self-ship a product you need to return through a reliable courier partner if your area’s pin code is not serviceable for pickup. Please ensure you follow these guidelines with accuracy:
-Attach a sheet of paper with the Order ID and Return ID for each item that is included in the package.
- Scan the courier bill and share it to us through the ‘Contact Us’ option available in the App/Website.
-Please mention the weight of the package you return to us.

-Please mention your office/residential address including the destination address, amount and date of the shipment.
-Do not overwrite or modify any information on the receipt.
-The amount mentioned in the receipt will be cross-checked with the courier service provider and should match the sender-destination service combo.